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Payment Methods

Payments with bank payment buttons

You have payment buttons for all Finnish banks at your disposal. You can pay with the payment buttons of Aktia, Danske Bank, Handelsbanken, Nordea, Oma Säästöpankki, Osuuspankki, POP Bank, Säästöpankki, S-pank and Ålandsbanken. Your account statement shows Checkout Finland Oy as the payee, which forwards your payment to the online store. From the online store, you will be directed directly to your own bank to make the payment securely. Checkout is a secure payment method for you. The service is subject to the Financial Supervision Authority and also offers payers free purchase security. Checkout is a service maintained by Checkout Finland Oy (business ID 2196606-6). After selecting a payment method from the options offered by the merchant, the payment transaction will be transferred to the Checkout service, where the payment itself will be made. The system will ask you to select the bank you are using, after which you will enter the banking system. All this is done through a secure connection, no outsider can see your information. After accepting the payment and returning to the online store, the payment will be immediately logged to the merchant. The payment is made to an account managed by Checkout Finland Oy, from where it is transferred to the merchant. Safe, easy and fast!

Payments with payment cards

You can pay online with Visa, Visa Debit, Visa Electron, MasterCard, Debit MasterCard and American Express cards. The online store uses international Verified by Visa, MasterCard SecureCode and American Express SafeKey authentication services. Checkout appears as the payee on the card invoice and forwards the payment card payment paid by the customer directly to the merchant. Card payment is made securely with a secure payment form and payment card information is not stored in e-commerce systems.

Mobile payment methods

Mobile payment methods Pivo, MobilePay and Siirto are services that work in the application, with which you can pay for online purchases by bank transfer from your account or by card payment from your card by accepting the payment in that application. Pivo also accepts Transfer payments, so the payment can be accepted in any application that supports Transfer.

Joustorahoitus - Flexible Financing

Nordea Joustorahoitus - Flexible financing is suitable for financing of various equipment, recreational vehicles and products.

  • You can apply for flexible financing when making a purchase. Once your application is approved you can make your first purchase right away.
  • Credit up to 25,000 euros.
  • No annual fees.
  • Payments for purchases for up to 10 years.
  • Independent of your other banking services.
  • No deposit, guarantors or collateral required.

When applying for Flexible Financing, you can choose the appropriate monthly installment (1.2% - 10% of the maximum amount of credit used) when concluding the contract. Once you receive the invoice, you decide whether to pay the minimum installment, the full amount, or something in between.

Price list for flexible financing for loans opened as of 1 September 2019
Loan interest rate 3 kk euribor + 4,7-12,00% (range)
Credit account management fee 3 €-12,50 € depending on the credit limit
Credit opening fee 0 €
Money transfer from credit account Interest-bearing from the transfer date
Change/change of payment program 5 €


The interest rate on flexible financing is the 3-month Euribor rate plus 4.7% -12.0% interest (range). For example, when the nominal interest rate of Flexible Financing is 3-month Euribor (07/2019) + 8%, the real annual interest rate on a credit of EUR 5,000 is 13.8% and the credit price is € 5,360, or when the nominal interest rate is 3-month Euribor (07/2019) + 12,0% The annual percentage rate of charge for an existing loan of EUR 5,000 is 18.4% and the loan price is € 5,472. The calculation takes into account a monthly account management fee of EUR 12.50. Flexible financing is an ongoing loan valid for the time being. The credit limit is 1,000 to 50,000 euros. The credit is granted by Nordea Rahoitus Suomi Oy, Aleksis Kiven katu 9, Helsinki.

14 day return policy

When returning products, we follow the instructions of the Finnish Consumer Agency.
The products you order have a 14-day exchange and return right.
If the product you received is broken or defective or you have received the wrong product,
contact reklamaatiot@electrobike.fi

Return addresses:

VANTAA
Electrobike Vantaa
Sähkötie 1, 01510 Vantaa

TAMPERE
Electrobike Tampere
Possijärvenkatu 3, 33400 Tampere

Discount codes / Gift cards

If you have a discount code in the online store, you can enter it after adding the product to the shopping cart.
If you have any questions about the discount code, please contact our customer service: asiakaspalvelu@electrobike.fi

Order Tracking

In connection with the order confirmation, you will receive a Matkahuolto tracking code, which you can use to track shipments through Matkahuolto. If you have any issues related to order tracking, please contact customer service: asiakaspalvelu@electrobike.fi 

Matkahuolto Tracking